Returns policy

If something isn’t right, tell us within 7 days of delivery and we’ll put it right.

What we can accept

• Items that arrived damaged, faulty or leaking
• The wrong product, shade or size
• Sealed items still unopened, in their original packaging

What we can’t accept

For hygiene reasons, opened or used skincare, haircare and cosmetics cannot be returned unless they arrived damaged or faulty. This is standard for beauty products and protects every customer.

How to start a return

• Message us on WhatsApp with your order number and a photo of the item
• We’ll confirm whether it qualifies, usually the same working day
• If approved, we arrange collection or ask you to send it back

Refunds

Because orders are paid in cash on delivery, approved refunds are returned by bKash or Nagad to the number on your order, normally within 3–5 working days of us receiving the item back.

Cancelling

You can cancel free of charge any time before your order is dispatched — just message us with your order number.